Assistance with setting up the integration.
Terms and process for ordering, where IEX handles the setup of the integration.
How to order technician setup.
You order technician setup when ordering the integration by checking the box “Technician setup” when ordering a new integration. If you have an existing integration, you can always have an IEX technician complete your setup by clicking “Order technician setup” when you are logged in.
Easy and efficient.
When ordering setup, IEX handles the full setup and testing of the integration.
Once the integration is configured, we test a transfer, and you will be asked to approve the transfer to ensure that the result is satisfactory.
Skilled technicians
The setup of your integration is handled by knowledgeable experts.
Best practice
You get an integration that complies with standards for good data handling.
Achieve success
We do not close the process until you have approved a satisfactory result.
Grow your business
Spend your time on tasks that create value for your business.
How the setup is handled.
For the setup, we will request the necessary access to your systems to be able to handle the configuration. We set up a standard configuration based on best practice experience. On our product pages for your chosen systems, you will find descriptions of how the combination is typically set up.
Communication takes place by email.
Communication regarding the setup takes place in writing as much as possible. This is to ensure that we answer all your questions comprehensively. During the setup, IEX configures the integration itself, but if problems arise due to insufficient setup of your systems, you are responsible for making the necessary adjustments in your systems.
Invoicing
Invoicing takes place in two installments upon ordering and delivery. The first part of the setup is invoiced upon ordering. The setup will not begin until the first part is paid. Upon delivery, the second part is invoiced, and the subscription is activated.
Good advice for an effective process
For an effective process with the setup of the integration, your systems must be set up and functional.
If you have an ongoing change in your systems, or your systems are in a test environment, it is important that you inform the technician so that the process can be agreed upon.
Here are examples of typical pitfalls that can delay our delivery:
– missing item number/SKU in the webshop
– missing setup of VAT calculation in the webshop
In these cases, we will point out which adjustments need to be made in your systems.
If you have special requests for the setup, please present them as early in the process as possible so that we can accommodate them before the testing phase begins.
Offer for special customizations
The price for setup covers all setups that can be made with the settings and customization options available in the platform. If functionalities are desired that require special customizations, technicians will inform you of this and provide an additional offer for the setup. The offer must be confirmed or rejected in writing before the case is continued.
Special customizations can typically be solved via IEX’s mapping tool, which is an extension to the subscription.
Terms and conditions
We can deliver most meaningful integrations between your systems. In some cases, however, we choose not to offer a desired configuration. This applies if it deviates so much from common practices that our experience shows that it will cause problems and compromise stable operation.
Our platform is always subject to the systems’ internal rules. In some cases, setups are requested that are technically not possible, where we have to reject the customization task.
