Prices
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Frequently asked questions
Can I upgrade or downgrade my subscription?
Yes, you can always upgrade and downgrade your subscription. Upgrading can be done with immediate effect through the platform, and downgrading can be done by contacting IEX with effect on the first renewal after the end of the current period.
How are Shopify integrations invoiced?
Shopify integrations that are ordered after October 1st 2022 are partially billed through Shopify. The calculated price above contains the total price, including the partial payment through Shopify.
Billing of Shopify integrations
The calculated price that is shown is the total price including the payment through Shopify.
Your Shopify integration subscription consist of the following:
The subscription plan – billed by IEX: Controls the subscription period, which functionalities are included and the usage limits for how much that can be transferred per month for the entire integration.
The Shopify module – billed through Shopify: The modules are the connectors that are used to integrate to your systems. For each Shopify module (1 per Shopify app install) $7 are billed through Shopify.
Other modules – billed by IEX: Each module has its own price, since they have difference operation and service costs.
Add-ons – billed by IEX: Extends your integration with extra features.
Subscription plan (Billed by IEX)
Controls the period, usage limits and accessibility of functionalities.
Shopify module ($7 billed through Shopify)
The connector used to handle settings for the data transfer
Module (Billed by IEX)
The connector used to handle settings for the data transfer
Optional other modules (Billed by IEX or Shopify)
Prices vary for each module. Shopify modules are billed through Shopify.
Optional add-ons (Billed by IEX)
Extend the functionality of your integration with add-ons.
Does overuse stop integration?
No, the integration continues to transfer data even if you reach your limit. In case of overuse, you will be offered to buy additional orders or upgrade the subscription.
Is there a binding period on the subscription?
No, you are not committed to your IEX subscription. However, a prepaid period is non-refundable, so in case of termination during an ongoing period, you will be able to use the integration until the end of the prepaid period.
Can I set up the integration myself?
You can set up most integrations yourself, for which a 14-day trial period is offered. Or you can purchase setup from IEX. Some systems require setup by IEX. It will be indicated at the time of ordering if configuration is required.
What if I run into a problem I can't solve?
Support is included at all subscription levels. You can always contact IEX support for help. If you don’t want to do the setup yourself, you can always order a full setup of the integration from IEX.
Is the subscription price for my integrated systems included in the IEX subscription?
No, the subscription only covers the service provided by IEX. The subscription price for the integrated systems is not included in the IEX subscription. Any charges for additional services, such as access to API and storage functionalities, charged by the system partner are also not covered by the IEX subscription.
What happens if I go over the order limit?
If you sometimes go over your expected sales figures and the limit on the number of transfers included in your subscription, you can always buy more transfers. The integration will not be stopped, you will simply receive an email stating that you have exceeded the cap, in which you will be offered additional purchases. You can always top up additional orders in the IEX dashboard at an attractive price.
What does it cost to add an extra module?
If you wish to extend your integration, please contact IEX to add a module.
Price list for extra services
Prices are indicative and subject to change, if you’ve received a different quote for the same service from an IEX employee.
| Service | Price | Note |
|---|---|---|
| Development | EUR 200 per hour | |
| Extra support | EUR 80 per half hour | Used on billable acute support, recurring support contact regarding the same question, errors that are not caused by IEX, or errors that haven't been corrected according to the support team's guidance. |
| Setup of mappings | EUR 80 per 5 mappings | |
| Runthrough of integration | EUR 125 | |
| Upgrade from IEX v2 to v3 | EUR 65 | Extra setup costs are calculated from the extra support rates |
