The IEX support is closed on thursday the 25th and friday the 26th of may - we are back on monday the 29th of may. You can always contact us at [email protected].

Helpdesk

All the answers you need

Call - (+45) 3222 4344

Give us a call and we are ready with answers for you.

See guides and FAQ

Step by step guides and answers to most questions.

Submit a support ticket

Send us your question, and we can give accurate answer back.

Is support included?

Yes, you have access to support regarding you IEX subscription. Ensuring you an easy setup to your exact needs.

How do I start my IEX subscription?

After your demo expires, simply go to your IEX dashboard and choose a subscription to suit your business.

Can I get backward orders transferred to my accounting system?

Several of our customers want a backward transfer of orders into their accounting system, which is no problem For at backwards transfer you need to know the following:

The orders may malfunction due to for example:

  • Products do not exist in accounting system
  • No product numbers on order lines
  • Lacking customer data on orders

IEX can not in advance guarantee the time a backward transfer will take but it can normally be resolved within 1 hour of programming á 950 DKK . Excl. VAT . IEX will send a list of possible transfer errors. If further investigation is needed it will be done on an hourly basis .

Kan jeg bruge Shopify POS?

Da vi ikke får alle de informationer vi har brug for på en ordre, for at kunne overføre til dit ERP, kræver det at der bliver lavet nogle mappings til din integration.

Vi skal bruge følgende:

Navn på kunden som skal bruges i dit ERP.
Nummer på kunden i dit ERP.
Når vi har disse så kan vi lave mappings, du skal dog være opmærksom på at det normalvis tager 30 minutter at sætte op og koster DKK 475,- ekskl. moms.

IEX integration has the greatest know-how in the field,
with more than 75.000 orders going through IEX each month

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